When a user tries to use password reset they get a message "Cannot reset password please try again". My validation email service is not working either. I put the smtp setting into my Outlook client and it works fine. I checked my mail service from hosting dashboard. Every thing is enable and I'm able to send test message from outlook. The log information is below:

[25-Aug-2018 21:10:22 UTC] PHP WARNING: 2018-08-25 21:10:22 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 21:10:38 UTC] PHP WARNING: 2018-08-25 21:10:38 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 21:12:19 UTC] PHP WARNING: 2018-08-25 21:12:19 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 21:15:49 UTC] PHP WARNING: 2018-08-25 21:15:49 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 21:18:48 UTC] PHP WARNING: 2018-08-25 21:18:48 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 22:40:52 UTC] PHP WARNING: 2018-08-25 22:40:52 (UTC): "exifreaddata(phprOAj8q): Illegal IFD size" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[25-Aug-2018 22:42:13 UTC] PHP WARNING: 2018-08-25 22:42:13 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/publichtml/components/OssnProfile/actions/edit.php (line 33)
[25-Aug-2018 22:43:56 UTC] PHP WARNING: 2018-08-25 22:43:56 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[25-Aug-2018 22:44:20 UTC] PHP WARNING: 2018-08-25 22:44:20 (UTC): "escapeshellcmd() has been disabled for security reasons" in file /home/u698481105/publichtml/classes/mail/class.phpmailer.php (line 1442)
[26-Aug-2018 06:32:18 UTC] PHP WARNING: 2018-08-26 06:32:18 (UTC): "rmdir(/home/u698481105/publichtml/cache/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:32:18 UTC] PHP WARNING: 2018-08-26 06:32:18 (UTC): "rmdir(/home/u698481105/ossndata/system/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:32:21 UTC] PHP WARNING: 2018-08-26 06:32:21 (UTC): "rmdir(/home/u698481105/publichtml/cache/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:32:21 UTC] PHP WARNING: 2018-08-26 06:32:21 (UTC): "rmdir(/home/u698481105/ossndata/system/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:36:07 UTC] PHP WARNING: 2018-08-26 06:36:07 (UTC): "rmdir(/home/u698481105/publichtml/cache/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[26-Aug-2018 06:36:07 UTC] PHP WARNING: 2018-08-26 06:36:07 (UTC): "rmdir(/home/u698481105/ossndata/system/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[27-Aug-2018 10:56:27 UTC] PHP WARNING: 2018-08-27 10:56:27 (UTC): "inarray() expects parameter 2 to be array, boolean given" in file /home/u698481105/publichtml/classes/OssnEntities.php (line 206)
[27-Aug-2018 15:04:25 UTC] PHP WARNING: 2018-08-27 15:04:25 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/publichtml/components/OssnProfile/actions/edit.php (line 33)
[28-Aug-2018 11:29:10 UTC] PHP WARNING: 2018-08-28 11:29:10 (UTC): "exifreaddata(php5GTkMx): Illegal IFD size" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 11:33:43 UTC] PHP WARNING: 2018-08-28 11:33:43 (UTC): "exifreaddata(phpGi4tqE): Illegal IFD size" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 11:34:48 UTC] PHP WARNING: 2018-08-28 11:34:48 (UTC): "exifreaddata(php4nxUbm): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 11:46:01 UTC] PHP WARNING: 2018-08-28 11:46:01 (UTC): "exifreaddata(phpAo3jUu): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 11:50:12 UTC] PHP WARNING: 2018-08-28 11:50:12 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/publichtml/components/OssnProfile/actions/edit.php (line 33)
[28-Aug-2018 11:50:25 UTC] PHP WARNING: 2018-08-28 11:50:25 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/publichtml/components/OssnProfile/actions/edit.php (line 33)
[28-Aug-2018 12:54:59 UTC] PHP WARNING: 2018-08-28 12:54:59 (UTC): "exifreaddata(phpC4vuKG): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagecreatefromjpeg(): gd-jpeg, libjpeg: recoverable error: Invalid SOS parameters for sequential JPEG
" in file /home/u698481105/publichtml/classes/OssnFile.php (line 457)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagecreatefromjpeg(): '/tmp/phplMzuqh' is not a valid JPEG file" in file /home/u698481105/publichtml/classes/OssnFile.php (line 457)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagerotate() expects parameter 1 to be resource, boolean given" in file /home/u698481105/publichtml/classes/OssnFile.php (line 470)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagejpeg() expects parameter 1 to be resource, boolean given" in file /home/u698481105/publichtml/classes/OssnFile.php (line 471)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagecreatefromjpeg(): gd-jpeg, libjpeg: recoverable error: Invalid SOS parameters for sequential JPEG
" in file /home/u698481105/publichtml/libraries/ossn.lib.image.php (line 199)
[28-Aug-2018 14:13:52 UTC] PHP WARNING: 2018-08-28 14:13:52 (UTC): "imagecreatefromjpeg(): '/tmp/phplMzuqh' is not a valid JPEG file" in file /home/u698481105/publichtml/libraries/ossn.lib.image.php (line 199)
[29-Aug-2018 11:57:47 UTC] PHP WARNING: 2018-08-29 11:57:47 (UTC): "exifreaddata(phpQMR4oa): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[29-Aug-2018 12:09:00 UTC] PHP WARNING: 2018-08-29 12:09:00 (UTC): "rmdir(/home/u698481105/publichtml/cache/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[29-Aug-2018 12:09:00 UTC] PHP WARNING: 2018-08-29 12:09:00 (UTC): "rmdir(/home/u698481105/ossndata/system/): No such file or directory" in file /home/u698481105/publichtml/classes/OssnFile.php (line 34)
[30-Aug-2018 03:08:18 UTC] PHP WARNING: 2018-08-30 03:08:18 (UTC): "exifreaddata(php2ABjUy): File not supported" in file /home/u698481105/publichtml/classes/OssnFile.php (line 452)
[30-Aug-2018 04:16:23 UTC] PHP WARNING: 2018-08-30 04:16:23 (UTC): "Invalid argument supplied for foreach()" in file /home/u698481105/publichtml/themes/goblue/plugins/default/output/users_list.php (line 17)