How can i update my site?

Ivailo Mladenov Posted in Technical Support 3 years ago

i have ossn site and want to update without losing anything

Replies
Bulgarian Ivailo Mladenov Replied 3 years ago

Thank you for your help
i contact with my provider and they uprade my ossn
maybe smth im done wrong

thanks

German Michael Zülsdorff Replied 3 years ago

Yeah ok,
but even then we are turning in circles.
As long as you are not able to copy the new files from your PC to the server, you cannot upgrade of course.
And that's not an Ossn problem, that's a problem of your webspace.
So again: Contact your provider to find out what is going wrong.

German Michael Zülsdorff Replied 3 years ago

I give up on this one.

A year ago you said your site is https://rocknmetalbulgaria.eu/rockbook
11 hours ago in order to asure that your url has not changed in the meantime I wrote:

Assuming your site is still https://rocknmetalbulgaria.eu/rockbook

and there was not a single hint of yours that this is wrong.

Now you say it's rockbook.rocknmetalbulgaria.eu
and there's no running Ossn 5.2, but just a white page.

Sorry, but that's too much.

Bulgarian Ivailo Mladenov Replied 3 years ago

rockbook.rocknmetalbulgaria.eu

German Michael Zülsdorff Replied 3 years ago

Just to asure: What is the url of your installation?

Bulgarian Ivailo Mladenov Replied 3 years ago

as i said, second time i upload files thro the filezilla
and nothing happen, still on 5.2 even though i delete instalation folder

German Michael Zülsdorff Replied 3 years ago

Then please contact your provider to find out why you cannot copy files to your webspace.

Bulgarian Ivailo Mladenov Replied 3 years ago

Nope,maybe in 1st time i tried to upload files in wrong location,but 2nd time, nope
i upload the files thro fileZilla , actually 1st time i tried to upload files thro online upload in my cPanel
but couldn't uploaded, i downlod zip again and tried thro file zilla and..nope my site not updated

German Michael Zülsdorff Replied 3 years ago

Okay, so the archive on your local PC is the correct Ossn 5.6 archive.

The upgrade instruction says to copy this xml file and all the other ones of that archive to the Ossn installation directory on your server.

But on your server there's still the old (5.2) xml file!

So what had happened?
Did you copy the files at all?
Or did you copy the files to the wrong location?