Users getting blank posts when posting pictures [Solved]

Roger Ghostraven Posted in Technical Support 7 years ago

I have upgraded to 4.6 and now my users are having a weird problem.
If they create a post with a picture the picture shows but the text disappears. They can go in, edit the post and add what they typed and it will stick. Any suggestions.

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Replies
us CWN Tech Replied 7 years ago

Has anyone figured out the actually solution to this yet? The issue is when a user enters any text with a line feed/carriage return (ie they hit their enter key to go to a new line) the post message is completely lost.

Afrikaans James Murphy Replied 7 years ago

I have the latest version of Link Preview and it works. But away from that, posting picture with text is compromised by it. If I disable Linkpreview all works fine. Softlab24 says they have fixed this issue but plainly it is affecting all posts with picture and text. Picture appears but not the text. I have to hit Edit to add the text. Sometimes when I copy and paste text it does not appear, again I have to hit edit and add the text again. Best thing I can do is disable Link preview.

Indonesian Arsalan Shah Replied 7 years ago

@Roger i have replied your old tickets myself it seems you have issue with your mailbox, now i have again replied to your new ticket and email same time.

us Roger Ghostraven Replied 7 years ago

I am using Premium, i have contacted Softlab and opened a ticket the same time I started this thread and haven't received a reply.

Indonesian Arsalan Shah Replied 7 years ago

@Gene, if you are using premium version please contact at https://www.softlab24.com/contact if you are using only paid components you need to update them.

ec Gene tatum Replied 7 years ago

I am having same problem. Any answers?

Afrikaans James Murphy Replied 7 years ago

I have same problem. In my case I solved it by disabling Linkpreview. The component Readmore has nothing to do with it. I can't use Link preview.

us Roger Ghostraven Replied 7 years ago

Actually the problem is worse than I knew about it. If they create a post with no picture, just text, a blank post gets created.

Premium Version

Due to the many requests in the past for additonal features and components we have decided to develope a premium version. Features like Hashtags, Videos, Polls, Events, Stories, Link Preview, etc included in it.

$199 (Life Time)
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